Skip to main content

Connection error try again

Everytime I try to verify my brazilian passport it shows this error. What should I do?

1 comment

Comments1

  • Théo Madzou

    Team•

    Oct 15, 2025

    Hi! Are you scanning the QR Code or doing the flow entirely on mobile? We’re currently looking into these connection drops that happen with a few people; they are generally more common if you’re using the website, that is asking you for a verification, directly on mobile.