Hi! This might be related to your ID photo not loading correctly into the app. Can you see your photo on the main page or just a gray circle? If so, where is your ID from?
NodestarQ
•
Nov 14, 2025
hey I am getting the error with the gray circle, got a polish passport
Théo Madzou
Team•
Nov 14, 2025
We’ve just identified the origin of this bug, and we are currently working on fixing it. It seems to concern some Polish passports, but not all.
An Anonymous User
•
Nov 13, 2025
Yeah unfortunately blocked from Aztec sale due to this. Very buggy.
An Anonymous User
•
Nov 14, 2025
Updated to newest version released nov 13 on Google Play, get the error: Your device does not meet the requirements to go through FaceMatch
An Anonymous User
•
Nov 15, 2025
Same
An Anonymous User
•
Nov 16, 2025
“Your device does not meet the requirements to go through FaceMatch”
US passport, Nov 15 Android version
An Anonymous User
•
Nov 26, 2025
Same issue on Iphone 16, the photo is visible on main page.
An Anonymous User
•
Dec 5, 2025
same issue, iphone 16, spanish passport
An Anonymous User
•
Dec 28, 2025
@Théo Madzou i have saudi passport facing same issue it load without image
An Anonymous User
•
Apr 13
error facematch using usa passport chip verified and wallet discord connected toi immunefi
Comments13
Théo Madzou
Nov 13, 2025
Hi! This might be related to your ID photo not loading correctly into the app. Can you see your photo on the main page or just a gray circle? If so, where is your ID from?
NodestarQ
Nov 14, 2025
hey I am getting the error with the gray circle, got a polish passport
Théo Madzou
Nov 14, 2025
We’ve just identified the origin of this bug, and we are currently working on fixing it. It seems to concern some Polish passports, but not all.
An Anonymous User
Nov 13, 2025
Yeah unfortunately blocked from Aztec sale due to this. Very buggy.
An Anonymous User
Nov 14, 2025
Updated to newest version released nov 13 on Google Play, get the error: Your device does not meet the requirements to go through FaceMatch
An Anonymous User
Nov 15, 2025
Same
An Anonymous User
Nov 16, 2025
“Your device does not meet the requirements to go through FaceMatch”
US passport, Nov 15 Android version
An Anonymous User
Nov 26, 2025
Same issue on Iphone 16, the photo is visible on main page.
An Anonymous User
Dec 5, 2025
same issue, iphone 16, spanish passport
An Anonymous User
Dec 28, 2025
@Théo Madzou i have saudi passport facing same issue it load without image
An Anonymous User
Apr 13
error facematch using usa passport chip verified and wallet discord connected toi immunefi