ID Document Not Scanning & Very Slow Processing

Issue type: Bug report

Device model:
Samsung Galaxy Note 10+

Operating system:
Android 12

ID type:
National ID card

Country of ID:
Pakistan

App version:
0.9.40

Description of the issue:
I am unable to complete identity verification in the zkPassport app because the application fails to properly scan my ID document. The camera scan either does not detect the ID card or remains stuck during the scanning step.

Additionally, the verification process is extremely slow. After attempting to scan the ID, the app remains in a processing state for a long time without completing the step or providing a clear error message.

I have attempted multiple retries and basic troubleshooting steps, including restarting the app and device and using a stable internet connection, but the issue persists.

Expected behavior:
The app should successfully scan the ID document and complete verification within a reasonable processing time.

Actual behavior:
The ID document is not scanned successfully, and the verification process becomes very slow or stuck during processing.

Impact:
This issue prevents completion of mandatory identity verification required by third-party platforms and blocks time-sensitive verification-dependent actions.

Additional notes:
I am available to provide additional non-sensitive technical details if required to help resolve this issue.