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Identity verification error

Bug Reports

Hey, team. I am unable to complete the validation procedure due to an error (screenshot )

Posted by Monika ·
Status: In Progress4 comments

Comments4

  • Lonely Walker

    •

    Apr 11

    same emirates id not working!

  • Théo Madzou

    Team•

    Jun 21, 2025

    This error should be fixed in the latest update (0.7.19). The app always expected biometrics to be available on the device, but when your phone doesn’t have biometrics, the app will now work without it

    • An Anonymous User

      •

      Jun 21, 2025

      Okay, I'll try again.

    • Monika

      •

      Jun 21, 2025

      Okay, I'll try again