Hi! Is your phone in direct contact with the passport during the process? Which side of the passport are you using? Nigerian users who successfully scanned their passports reported that the chip is after the photo page of the passport. So you need to open it first, as scanning from the outside doesn’t work for Nigerian passports since they have a protective shield on the outside.
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Théo Madzou
Jul 26, 2025
Hi! Is your phone in direct contact with the passport during the process? Which side of the passport are you using? Nigerian users who successfully scanned their passports reported that the chip is after the photo page of the passport. So you need to open it first, as scanning from the outside doesn’t work for Nigerian passports since they have a protective shield on the outside.