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Ready to Scan and nothing happens

Bug Reports

Once I scan MRZ and move to the scan step it does nothing. Just stuck at Ready to Scan phase (Trying on Android, phone is updated to the latest version as well)

Posted by An Anonymous User ·
3 comments

Comments3

  • An Anonymous User

    •

    Jul 23, 2025

    I’ve got the same issue - It’s My national ID (Bulgarian)

    • An Anonymous User

      •

      Jul 23, 2025

      Is there something I can do?

  • Théo Madzou

    Team•

    Jun 28, 2025

    Is your ID a passport or a national ID? And from which country is it?