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Stuck at Ready to Scan

The app seems to get stuck on at the Ready to Scan screen. For a few moments it appears to register the chip in my passport but it never finalizes. I have tried this on two separate Android devices. Fails on both.

Is it possible to do this stage manually?

1 comment

Comments1

  • Théo Madzou

    Team•

    Oct 15, 2025

    Hi! What is the last message you see on the modal Ready to Scan modal? This step cannot be skipped nor done manually.