Théo Madzou
TeamCommented on Kenyan ID refusedHi! I’ve met people with Kenyan passports able to scan theirs with the app. But it seemed it was particularly sensitive though, and it took them multiple tries. So it might be challenging to scan, so while the Canadian passport may be less challenging, this one may require you to…Commented on Device not compatible - No NFC supportHi! Immunefi should provide you with an alternative solution if their check is mandatory, as ZKPassport only supports IDs with a chip (so NFC is required), and does not claim to support all IDs. ZKPassport provides better privacy guarantees, but because of this, it cannot be used…Commented on ID Document Not Scanning & Very Slow ProcessingHi! I’m not certain National IDs from Pakistan are supported. Only some more recent passports are as far as I’m aware. Does your National ID have the expected icon, as specified during the onboarding process?Commented on FaceMatch failed to load reference embeddingHi! This means the photo from your ID is not being processed properly. This happens with a few IDs using an unexpected image format. We are currently looking into fixing these. It would be great if you could answer these questions to help us figure out if this is an issue we alre…Commented on Identity verification issue – Bolivia not supportedHi! Sorry about this. In the case of Bolivia, what we are missing are the signing certificates that the Bolivian government used to sign their passports. Without it, the app cannot verify the authenticity of the ID, even if the scan passes. The app currently waits to read all the…Commented on Urgent…Hi! Please contact the support of the website, asking you to verify with ZKPassport. If this check is required on their part, they should provide an alternative method, as ZKPassport only covers IDs with a chip.Commented on NFC chip scan not workingHi! Are you using a passport or an ID card? Where is your ID from? And what device do you have?Commented on Unable to verify my identity via nfcHi! The app works as intended in this case. IDs without a chip are not supported, as we cannot verify their authenticity in a private way. ZKPassport is not KYC and works differently, hence this requirement. If the website asking you to verify requires you to go through a verific…Commented on Security status not satisfiedHi! The MRZ scan for German ID cards works fine for most, but in your case, it might be that some characters have been misread. We’re planning on improving this in the future to decrease the rate of wrong readings. In the meantime, when you go through the manual process, make sur…Commented on FaceMatch failed to load reference embeddingWe’ve just identified the origin of this bug, and we are currently working on fixing it. It seems to concern some Polish passports, but not all.Commented on FaceMatch failed to load reference embeddingHi! This might be related to your ID photo not loading correctly into the app. Can you see your photo on the main page or just a gray circle? If so, where is your ID from?Commented on I’m facing an issue after the latest ZKPassport mobile app update.Hi! I assume you are using the ZKR mock passport. We had to invalidate those, as their data didn’t meet all the criteria of our recent circuit update, as we started to expand features with Private FaceMatch. It’ll be done automatically in the upcoming update, but for now, you can…Commented on L2 support?Hi! We are planning to publish the necessary smart contracts on Ethereum mainnet end of this month. Then other networks like Arbitrum, Base, and others will follow. It is not advisable for a developer to deploy the contracts themselves, unless you want to test on a local network,…Commented on Stuck at Ready to ScanHi! What is the last message you see on the modal Ready to Scan modal? This step cannot be skipped nor done manually.Commented on Connection error try againHi! Are you scanning the QR Code or doing the flow entirely on mobile? We’re currently looking into these connection drops that happen with a few people; they are generally more common if you’re using the website, that is asking you for a verification, directly on mobile.Commented on Request of other document to verifyHi! At this stage, these documents are not supported. While some may be supported in the future, we are currently focusing on IDs with an electronic chip, following the international standard set by the UN (or more precisely ICAO)Commented on zkPassport on BaseHi! We are finishing a few last major updates to our infrastructure before we start deploying on other testnets than Ethereum Sepolia. As for mainnets, we’ll do it a bit later. The verifier is also dependent on our registries, which we need to make sure are synced up correctly on…Commented on Passport issueHi! Ukrainian passports are supported (and so are the ID cards). We had multiple people from Ukraine going through. At what stage of the process is it not working? And what device are you using?Commented on I am getting this error code on my Nigerian passport verification.Hi! This is a known issue, the app should show a clearer error and will in the next update, but essentially this means your MRZ was read incorrectly. What you can do in the meantime is to start the process again, start the MRZ scan, which will open the page with the camera and th…Commented on ZKPassport App showin errorHi! Where is your ID from, and what version of the app do you use? We have a fix coming up soon that may fix this, but I’ll need to know the issuing country of your ID to know if that will be the case for you.Commented on Error generating proffHi! Where is your ID from? And what version of the app do you have (you can see this in the app settings at the bottom)?Commented on Hi sir I am unable to do zk passport verification with my passport as it doesn't support nfc chipHi! Unfortunately, we can only support passports with a chip. Because the verification process happens on the device itself, we cannot rely on just an image of the passport to do the verification. Only the chip can provide us with enough guarantee to attest to the validity of the…Commented on Base subproof generation failed at ID Data Ciruit, dealing w this problem since the beginning, how to fix?Hi! Where is your ID from, and what version of the app do you use?Commented on ZKPassport App crashes when generating compressed-evm proofHey! Thanks for trying out the SDK. We’re currently trying to find the reason for this issue, actually. The compression (aka recursion) of the proof sometimes fails. Some people got it working again by clearing the cache of the app. Which you can do by clicking on the button on t…Commented on AZTEC verification paszport ERROR!Hi! This is a weird one. It happened with old versions of the app, but it should have been fixed by now. What version of the app do you have?Commented on US Driver licenseHi! Thanks for trying out the app. Driving licenses do not have any chip and don’t follow the same standards as passports or national IDs. So for now, we don’t support them unfortunately. We may add support for mDL (mobile Driving Licenses) in the future, but for now, we’re focus…Commented on app crashHi! At what stage of the verification process does the app crash?Commented on Bug: Verification stuck at 5% after scanning QR in zkPassport appHi! Where is your ID from? And when you close the page (i.e., click on Cancel), what message do you see (if you see any)?Commented on the app says indian passport has chip on his front page but my passport is made last year and maybe i think it doesn't have chip, so how can i log in?Hi! Yes, you are right, only Indian passports issued since May of this year started to have a chip embedded in them. So in your case, unfortunately, you cannot use ZKPassport with your passport. Without the chip, our verification process cannot work, as we have no effective way o…Commented on My nigerian passport is not working, the chip is available yet failling, I used redmi 11 pro plus 5gHi! Is your phone in direct contact with the passport during the process? Which side of the passport are you using? Nigerian users who successfully scanned their passports reported that the chip is after the photo page of the passport. So you need to open it first, as scanning fr…